Privacy Policy

Welcome to Benchmark CRM, owned and operated by Benchmark Internet Group (herein after referred to as “Benchmark,” “company,” “us,” “we,” and/or “our”).

Privacy Policy for Benchmark CRM

Effective Date: 11/13/2016

TRUSTe Privacy Certification

This document/page lays out our privacy policy in regards to information that we may collect on our website and through the associated Benchmark CRM Service. This includes personal information (personal data). The use of information collected through our Service shall be limited to the purpose of providing the service for which our customers have engaged us. Your data and privacy are of utmost importance to Benchmark, and this privacy policy was created to emphasize that. This policy will explain how we use and protect your personal data and any other information gathered with the service as well as the human resources data of our employees. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

EU-U.S. Privacy Shield

Benchmark, and its parent company Benchmark Internet Group, participate in and has certified its compliance with the EU-U.S. Privacy Shield Framework.  Benchmark is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.

Benchmark is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  Benchmark complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Benchmark is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission and the U.S. Department of Transportation.  In certain situations, Benchmark may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at Benchmark has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Benchmark Internet Group complies with the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from Switzerland. Benchmark has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Benchmark’s certification, please visit

If you are unsure about our privacy rules or this policy, please contact us at

Information We May Collect

When you sign up for a free account, we will ask you for information. This information may include:

  • Your name
  • Your company name
  • Your company or home address
  • Your telephone number
  • Your email address
  • Your email list details
  • How many emails you plan to send
  • Whether you use good email marketing practices

Likewise, when you sign up for a paid plan, we will ask you for the same information as above, as well as:

  • The name on your credit card
  • Your credit card number
  • Your credit card number expiration date
  • The three or four-digit safety code on the back of your card
  • Your billing address

In addition, if you contact us for more info on any of our partner programs, our non-profit discount program, our faith-based initiative discount program or other programs, we may also ask you:

  • Your non-profit’s name
  • Your non-profit’s 501(c) number
  • Your faith-based organization’s name
  • The size of your organization or congregation

Our website offers a publicly accessible blog and a member community forum. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Our community forum provides the ability to create a personal profile which gives you the option to submit additional personal and demographic information about yourself, such as age and personal interests. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Also available through our forum, you can choose to use our referral feature to tell a friend about our site. We will ask you for your friend’s name and email address. We will automatically send your friend a one-time email notifying him or her to the aspect of the site you wanted to share. Benchmark stores this information for the sole purpose of sending this one-time. Your friend may contact us at to request that we remove this information from our database. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application.

We also may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us about using the information listed below.

Tracking Technologies

When you use or interact with our services, we may collect non-identifiable data, which may include but is not limited to type of Internet browser, Internet Protocol (IP addresses), geographic location (approximate), a record of how you use our services and sites, referring/exit pages, operating system, date/time stamp, and/or clickstream data and other data that cannot be used to identify you. We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may combine this automatically collected log information with other information we collect about you. We do this [to improve services we offer you, to improve marketing, analytics, or site functionality.

We at Benchmark and our partners, affiliates, or analytics or service providers (Google, AdRoll, Yahoo, Bing), use technologies such as cookies or similar technologies to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

We use cookies for our shopping cart, to remember users’ settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

What We Do with Your Information

We may use your personal information to:

  • Fulfill your registration/order/purchase
  • Send you an order confirmation
  • Send you requested product or service information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Facilitate your communication with other users
  • List you in our member directory made available only to other members

In order to serve you better and deliver the features you like most, we may conduct research on customer interests, behavior and demographics, based on the personal data we have collected. This research will be studied and analyzed on an aggregate basis, which means it will not identify you personally. Hence, it is considered non-personal data under our privacy policy.

Using Our Email Service

You can import contacts from various CRM systems and other email account address books to populate your email recipient lists. We collect the username and password for the account you wish to import your contacts from and will only use it for that purpose.

When sending emails via our service, we maintain strict privacy for all your data. Hence, if you upload or create an email list and store it online, and decide to purge or delete those email addresses, we do not keep them on our servers. They are gone forever, so please take note to export your data before you delete it if you may need to use it in the future.

While we may review your list when you upload it, just to make sure it’s opt-in, we do not monitor or review the content beyond that first stage.

Also, when you create or upload an email list and store it with our service, we do not sell, rent or give away the data on your list. That data is yours and yours alone, we merely store it for you when you use our service.

Regarding 3rd Party Data Processes through Our Email Service

Benchmark collects information under the direction of our customers, and has no direct relationship with the individuals whose personal data it processes as part of providing the Service. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.

An individual who seeks access, who seeks to correct, amend, delete inaccurate data or withdraw consent to further contact should direct his/her query to the Benchmark customer they interact with directly (the data controller). If a Benchmark customer requests that we remove personally identifiable information on their behalf, we will respond to their request within 30 days.

Benchmark will retain personal data we process on behalf of our customers for as long as needed to provide services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When and How We Share Your Information

Benchmark does not sell or market your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Benchmark will only disclose your data, the content of your private communications, or the contact information of your recipients if required to do so by law, or as otherwise stated in this Statement, or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal or bankruptcy process served on Benchmark; (2) protect and defend the rights or property of Benchmark and others, including among other things to enforce our Terms of Service; (3) act under exigent circumstances to protect the personal safety of its members or the public; (4) to correct technical problems and malfunctions in how we provide our service to you and to technically process your information; (5) to take precautions against liability; (6) to respond to claims that information you have submitted to Benchmark has violated the rights or interests of a third party; or (7) as permitted by law or to provide information to law enforcement agencies.

Also, certain technical processing of email messages and their content that are required for: (1) sending and receiving messages; (2) conforming to connecting networks’ technical requirements; (3) conforming to the limitations of the Service; or (4) other similar technical connecting requirements.

It is possible that as we continue to develop our business, Benchmark may be acquired. In such a transaction, your information may be transferred to the acquiring entity. Should this happen, you will be notified via email and a prominent notice on our Web site for 30 days prior to a change of ownership or control of your personal information. If as a result of the business transition your personally identifiable information will be used in a manner materially different from that stated at the time of collection, you will be given choice consistent with our notification of changes section.

Using sign-in services such as Facebook Connect, Twitter, Google and others, you may leave comments on our blog, reviews in our Marketplace, and Benchmark customers can integrate social media features into email campaigns. These services will authenticate your identity and may give you the option to post information about your activities on this Web site to your profile page to share with others within your social network.

User Access and Preferences

Upon request Benchmark will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at

If your personal information changes, or if you no longer desire our service, you may correct, update, amend or delete/remove certain information by making the change in your user account settings portal, by emailing our Customer Support at or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. We may also send our customers promotional emails occasionally. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at


The security of personal information is important to us. When you enter sensitive information (such as a credit card number) on our site, we encrypt the transmission of that information using secure socket layer technology (SSL). Our Service platform is also encrypted to protect the integrity of our customers’ information.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at

Public Profile

The profile you create on our site will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal.

Links to Other Websites

Benchmark Email’s web site, or messages created with Benchmark, may contain links to other Websites. Benchmark is not responsible for the privacy practices or the content of such Websites. Third parties may independently collect information about you when you view ads or other communications from third parties through Benchmark products or services. If you submit personal information to any of those sites, your information is governed by their privacy policies. If you do not want those companies to collect information about you, please contact them directly. We encourage you to carefully read the privacy policy of any Web site you visit.

Additionally, our web site includes Social Media Features, such as the Facebook Like button, Tweet button, “Share This” and other interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Benchmark Policy Changes

As with any business, we reserve the right to make changes to our privacy statement, policies and practices. Should this happen, we will notify you or our Client at least 30 days before those changes take place by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change. If these new policies and practices reflect something different than what we’re already doing, we’ll give you the choice, at least 30 days in advance of those changes, to either continue with us or cancel your service and go elsewhere.

Google and G Suite Integrations

The Benchmark CRM has optional Google and G Suite integrations that you as a user may elect to use to enhance your Benchmark Contact Relationship Management workflows.

Your Google data is never accessed unless you specifically login to your Google or G Suite services from within the Benchmark CRM app or plug-ins and authorize the CRM to collect information. Once you authorize Benchmark CRM to access data on your behalf, we will use an API token/key to continue that permission automatically each time you login until you specifically cancel/deauthorize the API integration.

Please note that although authorization for any data collected from your Google account is limited to your specific CRM login, your CRM account may have other users for your organization, and data synced or stored within the CRM is available to those other users of your CRM account, limited only by the privacy permissions a CRM admin has created for your CRM records.

Google data is specifically accessed and/or store for the following optional integrations as described below:

API Sync: Google Contacts
Your Google contacts data can be used to create CRM contacts and leads, which are accessible to you and the other users of your CRM account, depending on the CRM permission profiles and sharing rules of your CRM account.

API Sync: Google Forms/Sheets
Your Google sheets data can be used to create CRM contacts and leads, which are accessible to you and the other users of your CRM account, depending on the CRM permission profiles and sharing rules of your CRM account.

Benchmark CRM Gmail Plug-in for Chrome
Your Google contacts data can be used to create CRM contacts and leads, which are accessible to you and the other users of your CRM account, depending on the CRM permission profiles and sharing rules of your CRM account.

Emails you send via gmail that match the email addresses of those email addresses in your integrated CRM account will be appended to your CRM contact or lead’s records, which are accessible to you and the other users of your CRM account, depending on the CRM permission profiles and sharing rules of your CRM account.

Google Drive Integration
You may integrate your Google account in order access files from your google drive to upload to the CRM content library or specific CRM record.

Contact Us

Benchmark CRM

10621 Calle Lee, Building 141

Los Alamitos, CA 90720, USA

Phone: 800.430.4095